Nordstrom is piloting a new service for customers in several US stores, including at its flagship store in downtown Seattle. The service gives customers the ability to text or call the store ahead of time and a store associate will be waiting on the curb with their products when the customer arrives. Nordstrom has allowed in-store pickup of online items since 2008. The retailer also plans to pilot the service for Men’s alterations.
Source: Chain Store Age