JDA Software Group recently conducted a new survey of more than 250 store managers and found that retailers are unprepared for the “perfect labor storm” that’s brewing. It’s fueled by new and shifting labor regulations and ever-expanding customer needs.
The Voice of the Store Associate Survey found that over half of respondents feel only somewhat prepared to staff appropriately to meet customer demands. They rely primarily on outdated forms of scheduling, like pen and paper, whiteboard or an Excel spreadsheet, and have yet to develop and deploy a modern workforce management (WFM) solution into their planning process.
Retail store managers face staffing challenges due to the increased demands that come with services such as Buy Online Return In Store and Buy Online Pick Up In Store. And, the lack of automated systems to predict staffing needs is resulting in increased labor costs. In addition, state and federal agencies are proposing and passing new labor laws that will have a direct effect of how retailers manage and pay employees.
“The research raises serious questions as to how much attention retailers give to managing their staff efficiently, predicting customer demand needs and complying with new or pending labor regulations,” said Tyler Owen, senior director, global solutions strategy, store operations, JDA Software.
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