Beginning this fall in Lowe’s locations in the Bay Area, customers will have a new resource to answer their simple questions. Meet the LoweBot. A NAVii autonomous retail service robot that will be rolling out in 10 stores over the next 7 months.
The LoweBot will be capable of scanning inventory and capturing real-time data, and will be there to answer simple questions so that Lowe’s employees can focus on offering project expertise and personalized service.
“We designed the NAVii robot to make the shopping experience easier for consumers – simplifying the process of finding the product you’re looking for – while also managing the back-end and keeping shelf inventory up-to-date for the retailer,” said Marco Mascorro, CEO of Fellow Robots. “Leaving the data and simple recommendations to NAVii allows Lowe’s employees to devote their attention to the Lowe’s customer, to provide them with thoughtful advice and personalized service.”
Source: HBS Dealer
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